Prompt and helpful service. Had questions about historical payments and policy changes answered and clarified.
This is a really convenient location to speak to Medibank. The people are friendly and service is fast. You are treated individually and personally by customer representatives that really know and care about giving you the best service. Often big companies are a little faceless and this location shows otherwise.
Cbd office only has two staff regardless if number of people waiting. Waited for an hour and still waiting. Cant believe they wont put more staff on ????
Not impressed. My 93 year old mother here since 1987. On retirement visa from U.K. and no Medicare. She has paid exorbitant top level fees all this time, is now very fragile with dementia. Doctors want to admit public or private hospital. Booking clerk from Hollywood Hospital called Medibank today about what Medibank will cover for her . Medibank simply told Booking Clerk she had not paid her latest instalment of Medibank (she lost cards) - it was paid Friday last week! Seems to me based on what I was told Medibank has an incompetent system, and has no interest in her welfare only money, certainly not in a 93 yo who can barely walk, and is likely to die very soon.
Customer service in store fantastic but when you need to contact someone by phone you are put on hold for at least 15 mins. Who can afford to be placed on hold when you are on a mobile? Maybe you should include a service where the customer can leave their contact number and medibank private can call you back. Other service providers offer this service for their valued!!!!! Customers.
Medibank - Perth is an Australian Insurance Agency based in St George, Queensland. Medibank - Perth is located at 55 St Georges Terrace, Perth WA 6000, Australia.
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